Hello everyone. My name is Sam Williams and I am a Sr. Site Reliability Engineer for LyonsCG/Capgemini. I have an extensive background in Software Development and Systems Architecture, particularly focused in the Linux/Unix arena. Have been using PagerDuty as one of our daily drivers for 2 years now.
Greetings from Rockford, Illinois
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Hi Sam! Welcome to the PagerDuty Community! 
Nice to e-meet you.
My name is Rachel, Iām on the Community Team here at PagerDuty, I work out of my home office in Portland, Oregon. I actually have been to Rockford a bunch of times - my grandparents had a farm outside Freeport, Illinois. (small world!)
Glad to hear that PagerDuty is a part of your daily workflow! Let us know if you have any product feedback, always happy to make connections with our product team.
Cheers!